Returns & Satisfaction Guarantee
At Tom's of Maine, we want you to love your natural personal care products; if you are not completely satisfied, you may return your purchase within 30 days for a full refund. We are committed to providing high-quality, sustainable solutions for your beauty and wellness routine.
Initiate Your Return
Contact our natural care experts via our online portal or customer service email with your order number to begin the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all safety seals are intact if the product is unused.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing