Frequently Asked Questions

Discover everything you need to know about our natural personal care products and shopping experience.

Are Tom's of Maine products truly natural?

Yes, we use only high-quality natural ingredients. We define 'natural' as ingredients sourced or derived from nature, and we avoid artificial colors, flavors, fragrances, and preservatives.

Do you test your products on animals?

No. We have a long-standing commitment to never test our products on animals. We are proud to be PETA certified and do not use any animal-derived ingredients in our vegan-labeled products.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50, while a flat rate applies to smaller orders.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return your products within 30 days of purchase for a full refund, excluding shipping costs.

Are your product packagings recyclable?

Sustainability is at our core. Many of our tubes and bottles are recyclable through local curbside programs or our partnership with TerraCycle. Please check the specific recycling symbol on your product packaging.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.